Refund & Cancellation Policy

Last updated 16 August 2026.

Our machines are built to order in Batala, Punjab. Each one is manufactured to the size, bed width, bore and accessories the buyer specifies, so this policy is written for made-to-order industrial equipment rather than retail goods.

Cancellation before manufacture

An order may be cancelled in writing at any time before manufacture begins, and any advance paid is refunded in full within 7 working days. Please tell us as early as possible.

Cancellation after manufacture has begun

Once cutting, casting or machining has started against your specification, the advance may be adjusted against the actual work completed and material committed. We will show you what has been incurred and refund the balance. Where the machine is a standard size we can usually reallocate it to another buyer, in which case a fuller refund applies.

Cancellation after despatch

Once a machine has left our works it cannot be cancelled. If it has not been unloaded or commissioned and you wish to return it, contact us within 7 days of delivery. Return freight both ways and any damage in transit are to the buyer's account, and a restocking charge may apply. Machines built to a non-standard specification cannot be returned.

Damaged or incorrect machines

Inspect the machine on delivery. If it arrives damaged, or is not the machine specified on the invoice, tell us within 48 hours with photographs. We will repair, replace or refund at our cost. Do not sign a clean delivery receipt for visibly damaged goods.

Defects under warranty

Manufacturing defects within the 12 month warranty period are dealt with by repair or replacement of the affected part, as set out in our Terms of Sale. Warranty claims are not refunds of the purchase price.

How refunds are paid

Refunds are made by bank transfer to the account the payment came from, within 7 to 14 working days of agreement. We do not refund in cash. GST already paid is adjusted as permitted under GST rules.

Export orders

For export orders, cancellation and return terms follow the agreed contract and Incoterms. Once goods are handed to the shipping line they cannot be cancelled.

How to cancel or request a refund

WhatsApp +91 81959 51515 or email global.parasexports@gmail.com with your order number and invoice. We respond the same working day.